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Hosted Voice

Business communications in the cloud

Hosted Voice

Our UCaaS offering, including the

full span of voice, video, mobility, call center, instant messaging, and presence all in one.

WHO IS IT FOR?

Perfect for small to medium businesses.

KEY FEATURES

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No Contract
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Australian Support
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Advanced Features

Best-of-breed UCaaS with Enhanced User Experience

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Any Device, Anywhere.

Mobile, Web, or desk phone no matter how you want to connect there is an option for you.

Instant Messaging

Web Client & Mobile Client users, can quickly collaborate with colleagues and stay productive wherever they are.

Call Centre (Queues)

Enriched call centre functionalities to help you deliver exceptional customer services with the call centre operator panel and wallboard.

Auto Provisioning

The process of configuring and managing your desk phones is simplified, making deployment and management of devices fast and convenient.

Web Management Portal

A dedicated portal is available so you will be able to make changes to your system whenever you want. We will also be here to assist you with changes, when required.

+ Many More!

Integrate with your systems

Support for integration with a number of industry-leading help desk and CRM platforms, to give your customer service and support teams extra muscle.

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Hubspot

Build stronger relationships with better context for customer calls, enable call automation, empower sales team.

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Zendesk

Deliver memorable customer experiences and increase productivity by integrating your business phone system with Zendesk.

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Zoho Desk

Bring calls to your ticketing system and create more context for customer calls by integrating your business phone system with Zoho Desk.

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Azure AD

Access PBX extension using existing corporate credentials and automate the PBX user provisioning.

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Salesforce

Reduce distractions and helps salespeople turn leads into customers with enterprise calling capabilities.

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Odoo

Manage and track calls effortlessly in Odoo. Save your agents’ precious time and boost customer satisfaction with call automation.

Centrally manage your handsets

With support for handsets from some of the worlds leading manufacturers our team can recommend the perfect match for you. Ask our team about handset rentals!

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Things you need to know

  • What is Business Hosted Voice and how does it work?

    Business Hosted Voice works just like a normal phone system except you don’t have a physical phone system at your office. 


    Your phone system is hosted in AWS and managed by Lightning IP.

  • Can I keep my existing business phone numbers?

    Yes you can. We can port your existing phone numbers from your current provider and use them with your Hosted Voice Service.


    Please note: Porting fees apply.

  • Can I use the phones if the power goes off?

    If the power goes off, and the handsets are not conencted to a UPS (Uninterrupted Power Supply) your phones will stop working. 


    We recommend discussing your needs with a member of our team to ensure you have a solution to suit your business.

  • Can I use the Business Hosted Voice system if my business has multiple offices?

    Yes you can. 


    You will need to advise us which addresses your numbers will be assigned to so that we can ensure that the Integrated Public Number Database accurately reflects those details to ensure emergency services will have accurate records.

  • Can I purchase my own handsets to use with my Business Hosted Voice service?

    Yes you can, however, it’s recommended that you purchase handsets from us as each handset provided is configured to work with our system. 



    We may not be able to provide support for equipment other than devices from vendors which we supply.


    A fee for service may also apply for equipment not purchased from us.

Request a consultation

Want to hear more about our business solutions?
Speak to one of our expert team today.

Hosted Voice Enquiry