Business Priority nbn

An eSLA provides you with faster rectification of faults within our control, and a wider window of time during which these faults can be addressed.

An enhanced service-level agreement (SLA) is a commitment between a service provider and a client in regards to particular aspects of the service – primarily quality, availability and responsibilities.

Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises to the nbn™. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower.

Typical Business Hour Speed is the average speed experienced by a representative group of users between the hours of 9am and 5pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition.

Depending on the service ordered, there may be additional up-front charges which are not free and will be charged as per our Terms of Use. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service.

From 1 April 2016, NBNCo may charge a $300 new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each premises requiring a nbn™ connection. This includes, but is not limited to, new dwellings, lots under reconstruction, lots without any existing infrastructure, and buildings requiring a new mailing address. We will inform you upon signup if this fee may apply.